Shipping policy
At Luna Melbourne, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout Australia.
For orders delivered within Australia, we work with trusted local Australia delivery partners to ensure reliable and efficient service.
All Australia shipments are fulfilled and handled by reputable domestic carriers. This allows us to provide faster delivery times, more accurate tracking updates, and a smoother delivery experience for our customers.
Shipping options, costs, and estimated delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: GMT (Greenwich Mean Time)
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions based on United States regulations or carrier limitations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@luna-melbourne.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 19/05/2026)
9: Contact Information
Store name: Luna Melbourne
Company name: Luna Melbourne is owned and operated by BU ECOM MARKETING, a company based in the Netherlands.
Company Address: Hoge Zand 39, 2512EL 's-Gravenhage, The Netherlands
Company nr.: 91570662
Phone: +61424693563
Email: info@luna-melbourne.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.