Shipping policy

At Luna Melbourne, we’re proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information
   We currently only ship within Australia.
   Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order. 

DELIVERY TERMS

We use USPS, UPS, and FedEx to deliver the product.

2. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

3. Estimated Delivery Times
Here’s what to expect once your order is processed:

• Processing Time: 2–3 business days (Monday to Friday)

• Transit Time: 4–6 business days (Monday to Friday) 

• Order Cutoff Time: 6:00 PM 

• Time Zone: (UCT+10:00) Australian Eastern Standard Time (Melbourne)

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Customs, Duties and Taxes

For international orders, customs fees, import duties, and local taxes may apply depending on the country of destination. These fees are the responsibility of the customer. We recommend contacting your local customs office for information on possible fees.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@luna-melbourne.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.